:: Volume 22, Issue 12 (- 2021) ::
J Mil Med 2021, 22(12): 1199-1208 Back to browse issues page
The Satisfaction of Patients with COVID-19 from the Services Provided in Baqiyatallah Hospital, Tehran, Iran in 2020: A Cross-Sectional Study
Mohsen Abbasi farajzadeh, Hossein Hossein babatabar-darzi, Alireza Shahriary, Hadi Esmaeili Gouvarchin Ghaleh, Ail Aliakbar Esfahani, Mohamad sadegh Bagheri baghdasht, Milad Asghardoust rezaei, Ail Rahmani, Amir Vahedianazimi, Leila Karimi *
Behavioral Sciences Research Center, Life Style Institute, Nursing Faculty, Baqiyatallah University of Medical Sciences, Tehran, Iran , leilakarimi1487@gmail.com
Abstract:   (459 Views)
Background and Aim: Patients' perspectives as a reliable source can be considered for the evaluation of health services. The purpose of this study was to evaluate the satisfaction of patients with COVID-19 from the services provided in Baqiyatallah Hospital, Tehran, Iran in 2020.
Methods: In this cross-sectional study, 73 patients with COVID-19 discharged from Baqiyatallah Hospital, Tehran, Iran were selected by the available sampling method. The data collection tool was a patient satisfaction questionnaire consisting of 48 questions which were adjusted based on the Likert scale and its validity and reliability were confirmed. The questionnaire assessed patient satisfaction in two aspects of medical (nursing, physician, health and hygiene) and non-medical services including nutritional status, welfare facilities, admission services, staff behavior, discharge and religious observance. Data were analyzed using SPSS software version 18.
Results: Patients' satisfaction with the medical aspect was 86% and in the non-therapeutic aspect was 84.15% (excellent level). There was no statistically significant relationship between demographic variables such as age, sex, marital status, hospitalization, type of insurance and the reason for hospital selection with patient satisfaction. (p>0.05).
Conclusion: Due to the high satisfaction of patients in the hospital, especially in the medical aspect, it is possible to strengthen the positive points and also analyze the reasons for patient dissatisfaction, especially in the non-medical aspect, to improve hospital services and performance and increase patient satisfaction.
Keywords: Patient, Satisfaction, Nursing Services, Military Hospital, COVID-19.
Full-Text [PDF 1058 kb]   (219 Downloads)    
Type of Study: Orginal Research | Subject: military medcine
Received: 2020/05/15 | Accepted: 2020/10/28 | Published: 2021/03/9

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Volume 22, Issue 12 (- 2021) Back to browse issues page